Payment Policy

Last Updated: June 1, 2024

Overview

This policy outlines how project payments, deposits, milestones, and deliverables are handled by Devrion Systems. Payment terms vary depending on project type, complexity, duration, and scope. Specific payment schedules are detailed within each proposal, quotation, or service agreement.

Payment Terms by Service

Business Naming

100% upfront payment

Work begins only after full payment is received. Business naming projects are non-refundable once work has commenced due to the research, strategy, and intellectual property involved.

Logo Design

70% upfront, 30% before delivery

Logo files, source files, and ownership transfer are released only after full payment has been received.

Brand Identity

70% upfront, 30% before delivery

Brand guidelines, identity systems, templates, source files, and supporting assets are withheld until final payment is completed.

Landing Pages

70% upfront, 30% before deployment

A preview/staging version may be provided for review. Production deployment, source code, and administrative access are released after final payment.

Business Websites

60% upfront, 40% before deployment

A staging environment may be provided during development. Website launch, credentials, source files, and ownership transfer occur after final payment.

E-Commerce Projects

50% upfront, 25% at milestone, 25% before deployment

Milestone payments must be completed before work progresses to subsequent phases.

AI Automation

70% upfront, 30% before deployment

Due to technical architecture and complexity, substantial work occurs before deployment. Final deployment, documentation, credentials, and handover occur after payment.

Workflow Automation

70% upfront, 30% before deployment

Deployment, documentation, credentials, and ownership transfer occur after full payment.

CRM Setup & Implementation

70% upfront, 30% before handover

System configuration, training documentation, workflow setup, and credentials are delivered after final payment.

Project Commencement

Projects are not scheduled, planned, researched, designed, developed, or deployed until the required initial payment has been received and confirmed. Project timelines begin only after:

  • Initial payment is received and verified
  • Required project information is supplied
  • Discovery requirements are completed

Scope Changes

Any work requested outside the approved scope may require additional quotations, timeline adjustments, and additional payments. Scope changes are not automatically included within the original project fee.

Revisions

Included revision limits will be specified within each proposal. Requests exceeding the agreed revision allowance may incur additional charges.

Project Suspension

Projects inactive for more than 30 days due to lack of client communication may be suspended. Resumption may require revised timelines and additional scheduling fees where applicable.

Delivery & Handover

Preview versions, staging environments, demonstrations, walkthroughs, or presentations may be provided for review purposes. However, the following may be withheld until all outstanding balances have been paid:

  • Final files and source files
  • Brand assets and credentials
  • Website and deployment access
  • Documentation and training materials
  • Automation systems and CRM systems
  • Ownership transfer

Ownership & Intellectual Property

All concepts, designs, source code, strategies, documentation, systems, and deliverables remain the property of Devrion Systems until full payment has been received. Ownership transfers only after project invoices have been settled in full.

Refund Policy

  • Business naming services are non-refundable once work has commenced
  • Deposits and milestone payments are generally non-refundable after project work has begun
  • Payments for completed work, consulting, research, strategy, design, development, implementation, automation, or configuration services are non-refundable
  • Refund requests may only be considered where no work has commenced

Portfolio Rights

Unless otherwise agreed in writing, Devrion Systems reserves the right to showcase completed work within portfolio materials, case studies, marketing materials, presentations, and promotional content. Confidential information will not be disclosed without permission.

Late Payments

Outstanding balances may delay project delivery, deployment, handover, or support activities. Devrion Systems reserves the right to suspend work until overdue invoices are settled.

Accepted Payment Methods

Accepted payment methods will be specified within proposals and invoices. We work with international payment platforms and local Nigerian payment options.

Questions & Support

For billing and payment inquiries:

Email: hello@devrion.xyz

Location: Nigeria